Report fault
Report a fault with your phone system
Please use the form on the right to report any issues with your Telephone System, your lines or broadband connectivity.
4Com maintenance services
Please use this form for 4Com Telephone System fault reporting only.
For Out Of Hours fault reporting, Click Here>>
Your fault will be responded to in line with the Service Maintenance Level to which you subscribe. Please see below details of care levels and estimated response/clear times:
Level 2 (standard on All Lines)
Faults reported, aimed to be cleared by 23:59pm the next day, Monday to Saturday, excluding Public and Bank Holidays.
Level 3
Faults reported by 13:00pm, aimed to be cleared by 23:59pm same day. Faults reported after 13:00pm aimed to be cleared by 12.59pm next day, seven days a week, including Public and Bank Holidays
Level 4
Faults reported, aimed to be cleared within 6 hours, any time of day, any day of the year.
