Never Miss An Opportunity
Track and Analyse Your Calls Using Call Monitoring Software
With the powerful analysis and reporting tools on hand you can be pro active in chasing up missed calls, monitor staff performance and monitor marketing campaign successes.
“We can now log things like KPI’s and missed calls. It has allowed us to look more in depth at our sales figures and to monitor them more accurately. It’s been very useful in upping performance. We also use the missed calls feature regularly so we can be pro active and call potential customers back. I definitely think that it has generated revenue for us.”
James Harwood – Senior IT
- Missed Calls Analysis:
If a potential customer calls in and their call isn’t answered, you can track their number. Call management gives you the opportunity to be pro active and call back any missed business opportunities.
- Response Analysis:
Monitor staff performance, trace an individuals or a department’s response rate.
- Traffic Analysis:
You can see comprehensive reports on call traffic including your busiest time of day. You will be able to use this information to manage your call handling. Your customers will be happier because they never have to hear the engaged tone.
- Marketing Analysis:
Capitalise on your advertising and instantly review response rates to particular adverts and find out which one is giving you the best return on investment.