callrecording
Say goodbye to pardon.
Main Benefits of Call Recording
Call Recording from 4Com – the ultimate voice recording solution for any small to medium sized business. Our Call Recording software enables you to automatically capture every phone conversation that takes place and allows you to instantly replay that call. Recordings can be saved to your CRM system to help improve sales and customer service performance. Call Recording also provides a valuable resource for delivering staff evaluation, training and development.
One simple solution
- Complete accuracy when taking information
- Improved training to boost sales & customer service
- Better attention to detail by re-listening to calls
- An effective way to settle customer disputes
Better Customer Service
Re-listen to telephone calls using Call Recording and make sure your customers receive the exact service they have asked from you. Mistakes from telephone conversations will be a thing of the past.
Improved Customer Rapport
Build rapport with customers and enhance the experience they have with you - remember important information such as customers' names, hobbies and key discussions by re-listening to old calls.
Another Success
“Voice recording has been fantastic. It’s really increased our efficiency and accuracy and it’s also saved us money. We use it mainly for customer queries. In the past, if a customer had a query, we would have to accept it was our error as we had no way of going back and tracking the call. Now we can actually see when a call was made and listen back to exactly what was said. That function has really saved us a lot of money. We also use it to find out when an order was first placed and to keep up to date with our customers so it’s improved our customer service.”
Legality Of Use
For some businesses, particularly those regulated by the FSA (Financial Services Authority), it is compulsory to record telephone calls. Save time by locating calls fast; simply search by extension number, phone number, or even date and time.
All calls are saved in universal file formats and can be sent by email easily. The 4Record web interface allows you to access all recorded calls remotely.
You should advise your callers that the conversation may be recorded though one of the following:
- Deliver a pre-recorded message on your Auto Attendant (i.e. “Calls may be recorded for training and monitoring purposes”)
- Publicise on your website – add it to the Privacy Policy
- Include in your email disclaimer / footer
- Include in company literature
Regulation
For some businesses, particularly those regulated by the FSA (Financial Services Authority), it is compulsory to record telephone calls. Save time by locating calls fast; simply search by extension number, phone number, or even date and time.
All calls are saved in universal file formats and can be sent by email easily.
The 4Record web interface allows you to access all recorded calls remotely.
Features
- Analogue, ISDN2 (BRI), ISDN30 (PRI) and SIP call recording
- Call encryption
- FSA compliant
- PCI DSS compliant allowing you to take credit card payments by phone - using DTMF or CTI
- Call finder using D-Channel (date, time, DDI, CLI, Channel)
- With integration to phone system we can also search on extension, account code and more
- Call scoring
- Call tagging/notation
- Extension tagging
- Playback audit trail
- Live dashboard with trunk/DDI info
- 1 year support included
