4Sight CTI: Computer Telephony Integration
Knowledge Is Power
4Sight CTI
All businesses face the challenge of finding the right technology to help improve their efficiency and increase productivity. Utilising the intelligence built‐in to your 4Com telephone solution, your business can be assured that the addition of the 4Com Suite, 4Report will allow you to manage both your staff and your business far more effectively.Another Success
“This has been fantastic in saving us time. It is very easy to use. It’s great to be able to see who’s in the office so we don’t waste time in calling people who aren’t in. Because of the call history function we are never scrambling around for notes left from customers because it’s all there on the screen. I also like the fact that I can access the extension list and update and change it if I need to. From our point of view it’s very attractive that we don’t always need to phone for assistance. Because it’s so user friendly we can often do the updates from our desks.”
Smart Business
Harness the power of the intelligence built into the 4com phone system with 4Sight CTI including, 4Report and 4Record.
- Improve staff performance by up to 30% INSTANTLY using 4Sight CTI's efficient interface
- Greet your customers in a more personable way. Establish who they are before you answer using Google Integration
- See the extension status of everybody in your office with 4Sight CTI's comprehensive extension status window
- Notify colleagues if you're away from your desk on in a meeting using absence alerts
- View detailed call history logs and heighten customer perception with the ability to call back instantly
Key Features
Power and intelligence built in as standard
Extension Status: See who is away, who is engaged and who is free even if they aren’t sitting next to you. The extension list will show you all of this. You can also call your colleagues directly at the touch of a button.
Address Book: Save yourself time and effort by using the address book to search. Search by name or phone number and click the mouse to make a call. It’s as simple as that.
Call History: You can see a wealth of information by using call history. Find out who called you. Find out about any missed calls. Know a customer or clients call history as soon as they call in.
Google Local Integration: View potential opportunities or problem calls before you answer. Find out information on your caller before you pick up the phone with Google Directory integration.
4Sight CTI: A pop-up window shows you detailed information about any listed company so you can answer with a more personal touch.
Text Messaging: If a member of staff is on a call, you can send them information via text. It could be information they need to know immediately. It could be details of another call they need to take. You can also send them a call back note so they get their missed calls straight away.
Absence Alerts: With Computer Telephone Integration you can automatically find out who is in and out of the office. Don’t waste time calling a colleague if they aren’t in. Use the extension status to find out more information.
