casestudies
We are very proud of the way in which we help our customers, from all types of businesses, to communicate more effectively.
Choose a selected case study below
Henderson Chambers telephone setup was dated, and the supplier was withdrawing support for the system.
"Pioneer impressed us right from the start through their people. Their sales executive set up the negotiations between our Chambers and 4Com, setting out very clearly what would best suit us and he did it all in a very even handed way.”
Using an inherited and out of date Toshiba phone system, with limited features. Overall it no longer met Russell's business requirements.
“The voicemail feature has been brilliant as it is impossible to answer every call - clients know they can leave a message and we'll get straight back to them. Situations where people claim or dispute the details of a conversation; with voice recording we can track the call and establish the detail”
Harwoods Bentley of Hampshire were using an outdated phone system. It was proving to be costly to run and it wasn't helping to improve the overall customer experience.
“Customer calls for staff members, all we do is transfer the call across to a DECT handset. 4Com treat us an individual and whenever needed, they are always there. The phone system does exactly what we need."
“Approximately 70% of all our orders come through on the telephone. It is vital that we channel our customers to the correct department. This saves time and also makes us more efficient.”
“We were using different companies for our telephony needs but we found that by switching to 4Com we were able to save even more money. If we have a failure on our phone system we lose money by the second, if customers can’t get through to us they will contact one of our competitors. Our new phone system has prevented this from happening.”
